Workday Time, Absence and Data Management Analyst Role purpose

About the Opportunity

Tier 1 support for Time Tracking, Absence and controlled data-management activity, acting as the team’s principal capability for accruals, validations, EIBs and data-quality investigation.

Key Responsibilities

• Primary functional coverage
• • Time Tracking
• • Absence
• • Accrual balances
• • Leave eligibility and validations
• • Cascading or related leave plans
• • Time and absence business processes
• • EIB preparation, execution and validation
• • Bulk data corrections
• • Data-quality investigation
• • Audit evidence for controlled data activity
• Key responsibilities
• • Triage and resolve standard Time Tracking and Absence incidents.
• • Investigate incorrect balances, eligibility outcomes, validations and leave-plan behaviour.
• • Distinguish user or data issues from configuration defects requiring specialist escalation.
• • Perform approved EIB loads in accordance with defined controls.
• • Validate source files, load results, error outputs and resulting Workday data.
• • Document approvals, execution steps, exceptions and post-load checks.
• • Investigate recurring data-quality issues and identify probable root causes.
• • Collaborate with payroll, HR operations and Tier 2/Tier 3 teams where issues cross service boundaries.
• • Maintain knowledge articles for common time, absence and data-management scenarios.
• • Support audit, governance and control requirements by maintaining complete records.
• • Provide precise handovers for unresolved tickets and time-sensitive data activity.
• Required experience
• • Hands-on Workday Time Tracking and Absence support experience.
• • Knowledge of accruals, eligibility, validations and leave-plan processing.
• • Strong EIB and data-validation experience.
• • Confidence working with structured data files and exception reports.
• • Understanding of controlled production activity, approvals and audit trails.
• • Previous AMS or production-support experience.
• • Ability to investigate data problems methodically and explain findings clearly.
• • Experience using an incident-management platform.
• Preferred experience
• • Workday Absence or Time Tracking certification.
• • Core HCM support experience.
• • Experience with high-volume employee-data updates.
• • Exposure to payroll-related dependencies.
• • Experience developing reconciliation or validation checklists for data loads.
• Success indicators
• • Accurate Time and Absence issue resolution.
• • Controlled EIB execution with documented validation.
• • Low rate of avoidable load errors or repeat data defects.
• • Clear separation of Tier 1 issues from configuration or payroll escalations.
• • Complete audit trail for production data activity.
• The specialisms should not create three isolated silos. All three analysts should meet a common operating baseline.
• Common functional baseline
• Each analyst should be able to:
• • Resolve standard Core HCM queries.
• • Understand worker-lifecycle business processes.
• • Read business-process history and recognise common routing failures.
• • Perform basic data validation.
• • Understand the purpose and controls surrounding EIBs.
• • Recognise security, privacy and segregation-of-duties concerns.
• • Identify when a ticket is outside Tier 1 scope.
• Common AMS baseline
• Each analyst should be able to:
• • Own a ticket from receipt to resolution or accepted escalation.
• • Categorise and prioritise incidents consistently.
• • Work to agreed response and resolution targets.
• • Record meaningful diagnostic and resolution notes.
• • Produce a complete Tier 2/Tier 3 escalation.
• • Maintain and use knowledge articles.
• • Participate in shift handovers.
• • Identify recurring incidents and improvement opportunities.
• • Communicate effectively with HR users, functional specialists and service leadership.
• Common working requirements
• • Ability to work the agreed IST and UK-aligned shift pattern.
• • Ability to operate effectively in a remote team.
• • Flexibility to provide reasonable cross-cover.
• • Strong written and spoken communication.
• • Consistent attention to quality and detail.
• • Experience handling sensitive employee information.
• • Willingness to cross-train across the team’s Workday scope.

Required Technical Skills

Good-to-Have / Preferred Skills