Workday Recruitment and Compensation Analyst

About the Opportunity

Provide first-line support across Recruitment, onboarding interfaces, Compensation and One Time Payments, acting as the team’s principal capability for candidate-lifecycle and pay-related business-process issues.

Key Responsibilities

• Primary functional coverage
• • Recruitment requisition management
• • Candidate lifecycle
• • Interview and offer-stage workflows
• • Recruitment business processes
• • Recruitment-to-onboarding handoff
• • Compensation
• • Salary structures
• • Allowances
• • One Time Payments
• • Bonus-processing support
• • Related approvals and validations
• Key responsibilities
• • Triage and resolve standard Recruitment and Compensation incidents.
• • Investigate requisition, candidate-stage, offer and onboarding workflow issues.
• • Resolve user, process and data problems within the agreed Tier 1 boundary.
• • Investigate standard Compensation and One Time Payment requests, including routing, eligibility and data-validation issues.
• • Validate whether pay-related issues require specialist, payroll or security escalation.
• • Support approved data loads and validate Recruitment or Compensation outcomes.
• • Maintain sensitive-data controls and follow strict handling procedures for candidate and compensation information.
• • Prepare complete Tier 2/Tier 3 escalations for configuration defects or complex business-process issues.
• • Maintain knowledge articles for common recruiter, manager and HR queries.
• • Analyse recurring issues and identify opportunities for guidance, process improvement or automation.
• • Contribute to shift handovers and cross-train the other analysts in high-frequency scenarios.
• Required experience
• • Hands-on Workday Recruitment support experience.
• • Practical understanding of requisitions, candidate stages, offers and onboarding workflows.
• • Experience supporting Workday Compensation and One Time Payments.
• • Understanding of pay-related data sensitivity, access controls and approval requirements.
• • Previous AMS or production-support experience.
• • Ability to troubleshoot business-process routing and user issues.
• • Experience using an incident-management platform.
• • Strong communication skills for supporting recruiters, HR teams and managers.
• Preferred experience
• • Workday Recruitment or Compensation certification.
• • Core HCM and Onboarding experience.
• • EIB and data-validation experience.
• • Experience supporting compensation-review or bonus cycles.
• • Experience in a global recruiting or HR operations environment.
• Success indicators
• • Timely resolution of Recruitment and Compensation tickets.
• • Accurate handling of sensitive candidate and pay-related information.
• • Low reopening rate for workflow and process issues.
• • Clear escalation of genuinely complex or high-risk matters.
• • Reduction in recurring recruiter and manager queries through improved knowledge material.
• The specialisms should not create three isolated silos. All three analysts should meet a common operating baseline.
• Common functional baseline
• Each analyst should be able to:
• • Resolve standard Core HCM queries.
• • Understand worker-lifecycle business processes.
• • Read business-process history and recognise common routing failures.
• • Perform basic data validation.
• • Understand the purpose and controls surrounding EIBs.
• • Recognise security, privacy and segregation-of-duties concerns.
• • Identify when a ticket is outside Tier 1 scope.
• Common AMS baseline
• Each analyst should be able to:
• • Own a ticket from receipt to resolution or accepted escalation.
• • Categorise and prioritise incidents consistently.
• • Work to agreed response and resolution targets.
• • Record meaningful diagnostic and resolution notes.
• • Produce a complete Tier 2/Tier 3 escalation.
• • Maintain and use knowledge articles.
• • Participate in shift handovers.
• • Identify recurring incidents and improvement opportunities.
• • Communicate effectively with HR users, functional specialists and service leadership.
• Common working requirements
• • Ability to work the agreed IST and UK-aligned shift pattern.
• • Ability to operate effectively in a remote team.
• • Flexibility to provide reasonable cross-cover.
• • Strong written and spoken communication.
• • Consistent attention to quality and detail.
• • Experience handling sensitive employee information.
• • Willingness to cross-train across the team’s Workday scope.

Required Technical Skills

Good-to-Have / Preferred Skills